Shipping & delivery

How much delivery costs, how long it takes, and what to do if something goes wrong.

All times are estimates. Working days are Monday to Friday, excluding public holidays.

Delivery costs

• Mainland UK, orders over £99: standard shipping is free.
• Mainland UK, orders of £99 or less: the shipping charge is shown at checkout before you pay.
• All other destinations: free shipping does not apply. Available destinations, charges and any restrictions are shown before you place your order.

If your address isn't supported at checkout, email info@lampsandplants.co.uk before ordering.

Processing and delivery times

Processing is the time we need to prepare your order before dispatch. Delivery is the time your parcel takes to arrive after dispatch. For in-stock products, add the two together to estimate when your order will arrive.

Destination or product	Processing	Delivery
UK ordersIn-stock products	Next working day after you order	1–3 working days after dispatch via Parcelforce Domestic Express 24
U.S. ordersIn-stock products	Next working day after you order, through our fulfilment partner	5–7 working days after dispatch via FedEx Home Delivery or UPS
Chloro grow shadesUK only · built to order	Begins the next working day, followed by production to your agreed specification	3–4 weeks from order acceptance, including production and delivery

The next-working-day dispatch estimate does not apply to built-to-order Chloro grow shades.

Availability

Anthos

In stock and ready for dispatch, subject to availability when you order.

Chloro grow shades

Built to order, with an estimated delivery period of 3–4 weeks from order acceptance. Bespoke Chloro orders are made to the specification agreed with you, and we'll confirm the expected production and delivery period when we accept your order.

Other products

Any product-specific processing or delivery estimates are shown on the product page, at checkout, or confirmed with you when we accept your order.

Dispatch and tracking

• We'll email you when your order leaves us or our fulfilment partner, with tracking information where available.
• If items in your order need to be sent separately, we'll let you know.
• Please check your delivery address and contact details. If you spot an error, contact us promptly — we can't guarantee an address can be changed after dispatch.

Receiving your delivery

• Follow the carrier's tracking updates and delivery instructions.
• Some deliveries may need someone to be available to receive the parcel or provide a signature.
• If a delivery attempt is unsuccessful, follow the carrier's instructions to arrange redelivery or collection. Contact us if you need help.

Delays and missing parcels

If your order hasn't arrived within the expected delivery period, email info@lampsandplants.co.uk with your order number. We'll investigate with the carrier and keep you informed.

If we become aware of a material delay, we'll contact you. Estimated delivery dates do not affect your statutory rights, including any right to cancel because of late delivery.

Damaged or incorrect deliveries

If your parcel or product arrives damaged, or you receive the wrong item, email info@lampsandplants.co.uk as soon as reasonably possible. Please include:

• your order number
• where practical, photographs of the packaging and the affected product

If you can, keep the packaging while we investigate. Photographs help us resolve things faster, but they are not a condition of your statutory rights.

We'll arrange the appropriate remedy, and any necessary return or collection, in line with your legal rights. See our Returns & refunds policy for what happens next.